Your Personal Medical
Concierge
Helping you navigate the healthcare system
Premium Concierge
Creating appointments on your behalf, providing advice regarding industry experts, arranging scans and transport if required
$19
Medical case review
Have symptoms that remain undiagnosed? Ask our doctors to review your case and provide a comprehensive summary of the medical literature regarding your symptoms
$1100
Concierge service
- Fill out intake form specifying your availability and how you need us to help
- Receive your appointments via email or phone
- Let us know if you are unable to make your appointment and we will provide alternatives**
Medical Case Review
- Fill out intake form and provide previous investigations
- Schedule a home visit or telehealth chat with one of our doctors to better understand your medical issues
- We will provide you with a full medical report including a detailed overview of potential causes of your symptoms and a summary of the medical literature
About Us
Our team consists of doctors who are willing to be your advocates, calling on your behalf and speaking to specialist teams so you can be seen in a more timely way. Whilst we cannot control specialist or allied health schedules, we'll personally advocate for you and do our best to get you seen.
Save time
Creating appointments with specialists can be time consuming. Let us help take the stress out of this process and assist in you being seen sooner.
Get advice on Industry leaders
Want to know the best personal to see for your particular medical program? We can give you advice on who to see.
Get clarity
Get a comprehensive medical review of your symptoms and a detailed report of the medical literature about your condition. If your symptoms are undiagnosed get insight into the potential causes.
You’re not alone
We can help you navigate your way
Let us wait on hold for you
Figure out who is the best person to consult
Get your scans done before your appointment
Shorten waiting times for appointments
Contact us
Want help with something else not listed in our products? Contact us to see if we can help
Phone:
Email: support@healthstramed.com
Healthstra Medical by Moongate Rewards | ABN 81 658 343 036
Privacy Policy
At Healthstra Medical, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our services. By accessing or using our services, you agree to the terms outlined in this policy.
Information We Collect
1. Personal Information:
When you sign up for our concierge service, we may collect personal information such as your name, contact details, date of birth, and medical history.
2. Medical Information:
To provide the best service, we may ask for details regarding your medical condition, prescribed medications, and relevant medical records. This information is treated with the utmost confidentiality. We do not keep a record of your medical details, including your diagnosis, Medicare number, medications or referrals – after your appointments have been created, we delete your medical information from our system within 72 hours.
3. Appointment Details:
We collect information about your medical appointments, including date, time, and location, to effectively coordinate and manage your schedule.
4. Payment Information:
If applicable, we may collect payment information to process transactions for our services. This information is securely handled and not stored on our servers.
How We Use Your Information
1. Service Delivery:
We use your personal and medical information to facilitate and optimize the arrangement of medical appointments on your behalf.
2. Communication:
We may use your contact information to communicate with you about appointment details, updates, and relevant information regarding our services.
3. Improvement of Services:
We analyze aggregated data to improve our services, troubleshoot issues, and enhance the overall user experience.
Information Sharing
1. Third-Party Service Providers:
We may share necessary information with third-party service providers, such as healthcare providers and medical facilities, to fulfill the services requested by you.
2. Legal Compliance:
We may disclose personal information to comply with applicable laws, regulations, or legal processes.
Security Measures
1. Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
2. Access Control:
Access to your personal information is restricted to authorized personnel who need the information to perform their job responsibilities.
Your Choices and Rights
1. Access and Correction:
You have the right to access and correct your personal information. You can review and update your information by contacting us.
2. Withdrawal of Consent:
You can withdraw your consent for the processing of your personal information at any time by contacting us.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes by posting a prominent notice on our website.
Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at admin@healthstramedical.com.
Thank you for trusting Healthstra Medical with your personal information. We are dedicated to safeguarding your privacy and providing a secure and efficient service for all our users.
Terms & Conditions
By engaging with the services provided by Healthstra Medical, you agree to the following terms and conditions:
Service Description
Appointment Coordination: Healthstra Medical offers a concierge service to assist patients in arranging medical appointments with specialists. We strive to reduce wait times but cannot guarantee immediate availability, as we do not have control over the schedules of specialist appointment books. If you are limited in terms of ability to travel for your appointment, we are forced to choose from a much smaller pool of specialists and therefore may not be able to facilitate an earlier appointment time.
Specialist Availability: Specialist availability is subject to their individual schedules, and while we make every effort to expedite the process, we cannot guarantee immediate appointments. If you have opted for a premium concierge service, the wider the area you are willing to travel, the greater the chance we can find a specialist to see you sooner.
Refund Policy: If you opted for a premium concierge service and we are unable to secure an earlier appointment for you, we will provide a refund of half of the service fee paid. The remaining amount will be retained to cover administrative costs associated with the coordination efforts.
Communication:
We will keep you informed throughout the appointment coordination process, providing updates on availability and any changes to the schedule.
Refund Process
Eligibility: To be eligible for a refund, you must have paid the full-service fee, and we must be unable to secure an earlier appointment for you if you have opted for a premium concierge service.
Refund Amount: In the event we are unable to fulfill our commitment to reduce your wait time (only when you opt for a premium concierge service, we will refund the service fee paid, minus the administrative cost ($10.00). This administrative cost covers the time and resources required to carry out the coordination process.
Refund Request: To request a refund, you must contact us within 14 days from the date of notification regarding appointment availability. Refund requests made after this period may not be considered.
Limitation of Liability
Specialist Schedules: Healthstra Medical is not liable for delays or unavailability caused by the schedules of healthcare specialists. We act as an intermediary and will make reasonable efforts to coordinate appointments in a timely manner.
Administrative Costs: The retained portion of the service fee covering administrative costs ($10.00) is non-negotiable and not subject to dispute.
Modification of Terms
Updates: These terms and conditions may be updated periodically. Users will be notified of any significant changes, and the revised terms will be effective upon posting on our website.
Contact Information: If you have any questions or concerns regarding these terms and conditions, please contact us at admin@healthstramedical.com.
Thank you for choosing Healthstra Medical. We appreciate your understanding of the factors beyond our control in the appointment coordination process.